Privacy Policy

What is the Privacy Policy?

The Travel Hotels Chain (as defined hereafter) respects the privacy of users of the chain’s information and booking website, which it manages and operates at the web address www.travelhotels.co.il, and any additional address or additional online means of access at its discretion (the “Website“).

The Travel Hotels chain includes the following companies, which operate jointly for the provision of the services of the chain hotels: Tnuvot Shalom Ltd., co. no. 512264599, Traveler Hotels Rural Accommodations Ltd. co. no. 513940049, Accommodation for Travelers in the Galilee 2016 Ltd., co. no. 515549707, The Village Hotel Operation and Initiative Ltd. co. no. 515549707, Dafna Tourism Agricultural Cooperative Society Ltd., co. no. 570061036, Dafna Camping Partnership., co. no. 540304128, Tel Katzir Tourism, co. no. 570066373, and the Lotan Desert Travel Hotel Agricultural Cooperative Society Ltd., co. no. 570069153 (hereinafter collectively: the “Travel Hotels Chain“, “We “).

The Privacy Policy of the Travel Hotels Chain website (the ” Policy“) is intended to inform and educate you about the way we manage, collect, store and process personal information that you provide to us through the website, or that we collect when you use the website or its services. You should always exercise caution and judgment when providing personal information that could identify you or others.

The use of the website, the services, and the content contained therein (including booking a vacation and accommodations through it) indicates your agreement to this privacy policy and to additional terms that appear on the website, including The Terms of Use of the Website and additional instructions on behalf of the The Travel Hotels Chain that may appear during the use of the website (collectively: the “Binding Documents“).

The phrase “personal information” in this policy means any data relating to an identified person or an identifiable person, such as your full name, email address, telephone numbers, residential address, age, payment details, etc. The policy is worded in the male gender for convenience only and refers to all genders equally.

Providing Details and Personal Information to the Travel Hotels Chain

Browsing the website and perusing most of the content and information published on it do not require registration or providing identifying details or personal information. In particular, the Travel Hotels Chain does not collect personal information from minors and you should refrain from providing any personal information to the Travel Hotels Chain if you are under 18 years of age. Personal information about minors is permitted to be provided only by a parent or other legal guardian, for the purposes of a reservation or any other inquiry.

Some of the services on the website, including the online booking of accommodations services and other services and products we may offer, digital check-in, as well as registration to our mailing lists or joining our community of members – require registration and the provision of personal information. Additional services, such as contacting the Travel Hotels Chain in order to cancel or update a reservation, or for any other need (such as Contact Form with the chain or registering for the chain’s members’ club), also require providing your personal information, so that we can contact you, handle your request, and complete the service you requested.

When booking accommodations services or additional services/products through the website, you will be asked to provide us with identifying details and personal information for the purpose of finalizing and managing the order, such as: the requested hotel, the dates of the accommodations, the composition of the guests (adults / children) and the ages of the children (as applicable), the type of the requested room, the full name, email address, information on special personal requests, telephone, payment method details and any additional information we may require during the reservation.

At our discretion, we may require you to provide such personal information both in relation to the reservation and in relation to details of additional guests that are part of your reservation. The information fields that must be completed will be explicitly marked. Without providing the requested data in the mandatory fields, you will not be able to complete the booking procedure, or use your account for other activities, such as digital check-in.

Part of the registration and booking procedure can also be completed using your Facebook or Google profile. In the event that you register on the website using these accounts, the Travel Hotels chain may be exposed to personal information about you in these profiles, in accordance with the privacy and account settings you have established in those online services, which you can change from time to time through your account interface in these services. The use of Google and Facebook is naturally subject to the legal documents that regulate the use of these services, including the privacy policy of those services – not by this policy.

The website also allows you to sign up for the mailing lists of the Travel Hotels Chain. For this purpose, you will have to give us your full name, email address and mobile phone number.

Some of the conversations with the customer service of the Travel Hotels Chain may be recorded for identification, verification, service, supervision and control purposes. The content of the conversations may include personal information. Even when you use our customer service on WhatsApp, the content of the correspondence between us will be saved and it may include personal information that you give us during the correspondence, including your name, your phone number, and details about your reservation. Please note that the use of WhatsApp is naturally also subject to the privacy policy of this independent service.

You must provide only correct, accurate and complete details and you hereby confirm the correctness of the details you provided. You are not required by law to provide the details and this depends on your wish and consent. Providing incorrect details, refusing to provide personal information, or not providing all the required details – may prevent you from using the website’s services, harm the quality of the service provided to you, including foiling the completion of your reservation as well as harming the ability to contact you.

When you provide personal details of a third party, including minors from your family or additional guests included in your reservation, you expressly declare and confirm that you have received their express consent to provide their details to the Travel Hotels Chain, for the purpose of using these details in accordance with this policy, or that you are a parent or legal guardian (in the event of minors).

Information we collect when you use the website

When you use the website, the Travel Hotels Chain may collect information about your practices in relation to its use, including information, content or advertisements you read, the pages and services you viewed, the offers and services that interested you, the location of the computer or the end device and the data of the Internet address (IP address) through which you accessed the website, the type of operating system you use, the type of end device you have, and more. In addition, the Travel Hotels Chain may collect and use the services of third parties to collect and analyze anonymous, statistical, or aggregate information in connection with the use of the website.

How do we use personal information?

The details you provide us and the details we collect regarding your practices while using the website will be stored in the database of the Travel Hotels Chain (with the exception of the details of the payment methods, which we do not store). The personal information in the database will be used in accordance with the provisions of this privacy policy and the binding documents, or according to the provisions of any law, for the following purposes –

  • To allow you to use the website’s services, its contents, including booking accommodation services through it in the hotels of the chain, booking additional services / products, managing the reservation, canceling it, updating, checking in, registering for mailing lists, and in order to allow us to provide the services / products that you booked and to manage the Travel Hotels Chain services;
  • To identify you or verify your identity during your repeated entrances to areas that require registration and to save you from entering your details each time;
  • To improve and enrich the services and content offered on the website, including creating new services and content that match the users’ requirements in the website and their expectations and changing or canceling existing services and content. The information that will be used by the travel hotels chain for this purpose will mainly be statistical information, which does not identify you personally;
  • To allow you and other users to adjust the services on the website to their preferences;
  • To send you from time to time information regarding the services and contents of the website, services of the travel hotels chain, advertisements, direct mail messages, surveys, information leaflets, etc. Such information may be promotional in nature and may be sent to you in writing, via text messages (SMS), email messages, or in any other way;
  • To establish contact with you when the travel hotels chain believes that there is a need for this, inter alia following your contacting us through contact mechanisms, on the website or outside it, for administrative needs, booking coordination, and more;
  • For analysis, control and delivery of statistical information to third parties. This information will not identify you personally;
  • For the proper operation and development of the website;
  • For any other purpose, specified in this privacy policy or in the regulations of the Travel Hotels Chain website.

Providing information to a third party

The Travel Hotels chain will not transfer your personal details and personal information to third parties, except in the following cases –

  • To the extent that this is necessary for the proper provision of the website’s services and for the management of reservations at the chain’s hotels, including when we use subcontractors and service providers who help us operate the website, such as clearing service providers, storage, etc. – these parties may process your personal information solely for the needs of the travel hotels chain;
  • If you breach the terms and conditions of the website, or any of the binding documents, or if you perform through the website, or in connection with it, actions that are considered by the travel hotels chain to be against the law or an attempt to perform such actions;
  • If the travel hotels chain receives an order from a competent authority instructing it to hand over your details or the information about you to a third party;
  • In any dispute, claim, lawsuit, demand or legal proceedings, if any, between you and the Travel Hotels chain;
  • In any case that the travel hotels chain believes that the provision of the information is necessary to prevent serious harm to your body or property or to the body or property of a third party;
  • The Travel Hotels Chain will be entitled to transfer your details and the information collected as a result of your use of the website to other companies or organizations related to Travel Hotels chain, such as the parent company, subsidiary and sister company, provided that they use this information only according to the provisions of this privacy policy;
  • The Travel Hotels Chain may disclose and share anonymous, aggregate and statistical information with other companies or organizations associated with the Travel Hotels Chain as well as with suppliers, business partners, advertisers and any third party, in accordance with its sole discretion, but it will not knowingly or intentionally disclose your identity to them without your consent;
  • If the Travel Hotels Chain organizes its activities or the website’s activities in a different framework, as well as in the event that it changes the legal structure or merges with another entity or merges the website’s activities with the activities of a third party – it will be entitled to transfer to the new corporation a copy of the information stored about you in the Travel Hotels Chain’s database, provided that this corporation accepts the provisions of this privacy policy towards you.

Where is the information stored?

The information we collect is stored in our database, which is stored with server hosting and data backup providers, which may also be located outside the borders of Israel. Additional information, as set forth in this policy, is collected and stored by other companies (such as statistical companies, etc.). They may also keep the information outside the country’s borders. Your consent to this policy also constitutes consent to the storage of the information abroad and its transfer outside the borders of Israel.

Cookies

The Travel Hotels chain may use cookies and other technologies, such as pixels, for the regular and proper operation of the website, including to collect statistical data on the use of the website, to verify details, to adapt the website to your personal preferences and information security needs. For more on this topic, please review our Cookies Policy.

Information security

The Travel Hotels Chain implements information security systems and procedures on the website. While these systems and procedures reduce the risks of unauthorized intrusion into the computers and systems of the chain, they are not completely secure. Therefore, the Travel Hotels Chain does not guarantee that the services on the website will be completely immune from unauthorized access to the information stored in them.

Social Networks

The Travel Hotels Chain may make available to website users tools for sharing and linking content from the website via social networks, and we also refer website users to various social media channels of the chain, such as the pages operated by the Travel Hotels chain on Facebook, Instagram, TikTok and YouTube. Please note that the use of social networks and online services as mentioned is external and separate to the website and subject to the privacy practices of those services and the privacy policy of each service as mentioned. This policy does not apply to the activity of these social networks or any online service operated by a third party.

Right to review information

According to the Privacy Protection Law, 5741-1981, every person has the right to review by himself, or by his attorney authorized in writing or by a guardian, the information about him held in a database. A person who reviewed the information on it and found that it is not correct, complete, clear or updated, may contact the owner of the database with a request to correct the information or delete it. If the owner of the database refused, he must inform the applicant of this in the manner stipulated in the regulations. The information applicant may appeal the refusal of the owner of a database to allow a review and the notice of refusal to correct or delete information.

If the information in the databases of the Travel Hotels Chain is used for the purpose of contacting you personally, based on your belonging to a population group, that was determined according to one or more characteristics of people whose names are included in the database (“direct mail contact”), you are entitled according to the Privacy Protection Law, 5741-1981, to demand in writing that the information relating to you be deleted from the database. The Travel Hotels Chain will in this case delete information it needs only to contact you with commercial offers as mentioned above. Please note that deleting information may prevent you from continuing to receive services from the website. Information necessary for the travel hotels chain to run its business – including statistical, anonymous or aggregated information for the purposes of statistical analysis and documentation of commercial and other operations you performed on the website – will continue to be kept by the travel hotels chain according to law, but will no longer be used for contacting you. If within 30 days you do not receive a notification that the information that Travel Hotels chain was asked to delete has indeed been deleted according to this section, you will be entitled to apply to a court in the manner stipulated in the regulations under the Privacy Protection Law, to order the Travel Hotels Chain to act as stated.

Contact the Travel Hotels Chain

The ways to contact the Travel Hotels Chain are set forth in the website. For any question, request, complaint, or any other inquiry regarding your privacy, this policy, or the practices of the travel hotels chain in the area of ​​privacy – you are welcome to contact us using any of the contact methods and we will strive to respond to your inquiry as soon as possible.

 

Last updated: November 2024